Returns & Refunds Policy: Shop with Confidence at Rivershore Clothing

At Rivershore Clothing, your satisfaction is our priority. We want you to be completely happy with your purchase. Our transparent policy is designed to make returns and exchanges as quick and easy as possible, reinforcing the Trust you place in us.

How to Return Your Item

Eligibility & Condition

  • Return Window: We accept returns within 30 days of the date you received your order. If 30 days have passed, we unfortunately cannot offer a refund or exchange.
  • Condition: Items must be in original, re-sellable condition (unworn, unwashed, free of pet hair, stains, or odors) with all original tags, labels, and packaging intact. This helps us maintain our quality standards.

Step-by-Step Return Process

We strive to make this process seamless.

  1. Step 1: Contact Us: Email our dedicated support team at irfan1969.ghumman@gmail.com with your Order Number and the reason for the return.
  2. Step 2: Receive Instructions: We will reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Step 3: Ship Back: Securely package the item and ship it back to us. We highly recommend using a trackable shipping service. For details on shipping times, please review our shipping page.

Our Refund Promise

Inspection & Notification

Once we receive your return, our Quality Control team will meticulously inspect the item(s) to ensure they meet the eligibility criteria. We will notify you via email regarding the approval or rejection of your refund within 2-3 business days of receipt.

Approval & Processing

  • Full Refund: If approved, your refund will be processed immediately. A credit will be applied back to your original payment method within 7-10 business days. (Note: Processing time depends on your bank.)
  • Partial Refunds: In cases where items are returned without original tags, are missing parts, or are damaged due to customer misuse, a partial refund may be issued.

Who Pays for Shipping Costs?

This section clarifies our commitment to fairness and trust..

Customer Responsibility:

Customers are responsible for the cost of return shipping. The original shipping fee is non-refundable.

Our Responsibility:

If the return is due to an error on our part (e.g., wrong item/size sent or manufacturing defect), we will issue a prepaid return label and refund the original shipping cost. For more information on our quality checks, please visit our products pages.

Quick Exchanges for Defective Items

We replace items only if they arrive defective or damaged.

  • For a quick resolution, please email clear photos of the defect to irfan1969.ghumman@gmail.com immediately.
  • Size Exchange: If you require a size change, you must follow the Step-by-Step Return Process above and place a new order for the correct size on our website.

Non-Returnable Items: Items Excluded from Returns

To ensure transparency, the following items are final sale:

  • Custom Orders: Custom-manufactured or personalized items (Internal Link to Custom Order Page) are final sale unless there is a manufacturing defect or an error on our part.
  • Sale/Clearance Items: Items purchased at a significant discount are generally not eligible for return or exchange.
  • Worn/Altered Items: Items that are not in their original, re-sellable condition.

Cancellations or Changing Your Mind

Policy: Orders can be canceled only before they are sent to the production or fulfillment stage. Please contact us immediately if you wish to cancel. We cannot guarantee cancellations once manufacturing has begun.

Contact Us: We’re Here to Help

If you have any questions or require assistance with returns, exchanges, or refunds, please reach out to our dedicated Customer Support team. We are committed to ensuring you have the best shopping experience possible.

  • Email: irfan1969.ghumman@gmail.com